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Terms

Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe, secure and easy. We employ a method of interaction with our visitors that does not compromise credit card information and we do not store this information on our website. This online system is 100% secure. We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a cheque, but this will delay your order as we must wait for your funds to clear before we ship any merchandise.

Return / Refund Policy

If you are not satisfied with the goods and inform us within three days of your receipt of the goods,you can return the goods with proof of postage and we will give a full refund including postage. Or we will exchange items if they are faulty on delivery to you and we are notified within 3 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.

Delivery Information

Delivery is charged at the cost of post & packaging. Delivery time is usually 3 to 5 days from order and receipt of payment. Any questions feel free to email us.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially and effectively. Contact details.